We are very lucky to have Wai Wai as our ID for our new house. Before meeting Zenith Arc and Wai Wai, we met several IDs and most of them are only able to provide basic information/advice on how they would design and work with us but without any 2D sketch or materials to make us feel comfortable with the decision to go ahead with them. This completely changed after meeting Wai Wai at Zenith Arc. In our first meet up, she asked us, how are we going to decide on an ID if everyone just give us advice and portfolio and nothing else? For our next meeting, Wai Wai went ahead and did a 2D sketch for our kitchen and this gives us confidence that Wai Wai is not just an ID that talks, but walk the talk. Being able to see the actual sketch and layout of how the kitchen will look like and giving practical advice on design is what makes Wai Wai stands out amongst the ID we met. Wai Wai has amazing design/sketching skills and is able to edit on the spot, allowing us to visualise how the layout will look like. Another great thing about Wai Wai is that she’s very accommodating and willing to help and answer any questions that comes to her way. It has been an absolute pleasure working with Wai Wai, and I’ve already decided that I will engage Wai Wai when i move to my next place 😉
Jacob took an understanding to our needs and wants, also catering well to our budget. His design is modern yet not too flashy. He is approachable and gives very good suggestions for space planning as well. My kitchen and living room was the main highlight of the house, he turned my small kitchen into an open concept which gives the whole area a bigger feel. Thank you Jacob for your patience and great work!
We had engaged both Alan and Hee Ruey from Zenith Arc for our BTO renovation. Overall experience with them was great and smooth sailing. Hee Ruey was very professional and attentive, always accommodating to our ever-changing design and needs. As we are first time home owner, we had multiple design revisions throughout the whole process and we are really grateful for her kind patient in accommodating us. On our 1st meetup, it was a pleasant surprise that a 3D walkthrough was provided which was really helpful that gave us an overview idea and space planning design of layout we could have. These are the small attentive and practical details that Hee Ruey provided which none other ID had offered us during our “ID hunting” phase. During the entire renovation process, Hee Ruey would listens to our needs and provide appropriate recommendations be it in terms of visual design or practical needs. Although there are new ideas that were proposed by us and that she had never done before, she would willingly do her due diligent research and proposed a feasible way of implementing it. Workmanship was excellent and is definitely one of the best that we had seen thus far. Post renovation was delivered promptly. Although, there were some very minor rectification/touch-ups to be done, they were rectified quickly with Hee Ruey constantly following up even after final payments were made. We would also like to give a special shoutout to Alan for being the “behind-the-scene ID”, providing additional guidance and advice. Overall, we would highly recommend Hee Ruey from Zenith Arc to those who are looking for a renovation ID as she is someone who will keep things moving according to timeline (might even come with a surprise of early completion) and having an excellent project management skill as well as delivering an incredible satisfying result! Thank you for the great service!
We engaged Alan & Wai Wai from Zenith Arc to take on our home renovation project within short notice and compressed design timeline. Throughout the entire design process, Alan demonstrated his experience and talent in interior design. Wai Wai could propose simple yet effective ID elements for the various spaces, at the same time helping us translate and incorporate our ideas into the design. Both complement each other really really well. We could trust their recommendations wholeheartedly. We appreciate their considerations to the little details of home living which allowed their designs to be charming without sacrificing practicality. We’re still amazed at their ability to sketch out their designs in 3D perspective on the fly for us to visualize before making design decisions. During the construction phase, Both managed the site works as well. They worked professionally and adept in coordinating the various works whilst providing us constant updates at each milestone. They were also very understanding and patient to deal with various unforeseen site issues as well as delays of our fitments. We were assured that any of our comments and queries will be taken care of swiftly and surely. All in all, we are pleased with the workmanship. Of course there are some minor reno defects, but they resolved the issue quickly, and went the extra mile to ensure they were rectified smoothly and properly. Our home turned out to be perfect. They had been extremely dedicated to the project, and even stayed till late just to go through the designs with us. They had been conscientious, responsive to our messages and reacted quickly to site issues. We deeply appreciate their hard work, and it had been a great pleasure and honor to have them working on our home. We highly recommend Zenith Arc, and especially Alan and Wai Wai to anyone who wish to renovate their home. You can be assured that it will be one that is homely, unpretentious, endearing and purposeful all in a complete package.
We spoke to several IDs before deciding on Jordan and Hugo from Zenith Arc. They put in the effort to come up with 3D rendering from the get-go which helped to visualize the concept and ideas for the project. Throughout the planning stage, Hugo was always a phone call away. This was well appreciated as most of the discussions took place outside of official work hours. He also accompanied us to various showrooms and shops to source for furniture whenever we requested. We had ideas of our own and appreciate that Jordan and Hugo were there to remind that less is more. The end result was aesthetically pleasing, not forgetting the practicality of day to day living. Overall the journey was enjoyable and project was delivered on time. Special shout-out to the carpentry team, work done here was a positive surprise and we have been getting rave reviews of the place.
So initially I was not keen to take on an ID due to extra costs incurred in the renovation of our resale unit and having someone who may have conflicting interests direct a project for my future home – but with work and other commitments occupying the majority of my time I found getting an ID to be, ultimately, a great investment. We went though numerous (numerous, numerous, numerous) IDs before settling on Hee Ruey as on top of a great initial pitch we found her to be the most genuine and transparent among the IDs we had screened, and also felt that she would be invested in our home as much as we were, as opposed to going for other so-called “brand-name” IDs we spoke to that charged premium rates but it was obvious to us they had their attention constantly divided between their various portfolio commitments. Hee Ruey accompanied us through the home layout design process and was patient with our multiple revisions (a process which you may go through yourself as you start to conceptualise how you can “zeng” your new home, and the costs involved) and she accommodated our timeline and preferences without being pushy or demanding. She also gave sound advice that we were glad we ultimately followed/regretted not following which adds to her credibility as a reliable ID. She was also excellent at contractor management and getting things moving, she kept one eye on the project timeline when we couldn’t afford to due to other distractions. We also recently did defects check and handovers but we noticed only very minor defects – very normal and nothing that couldn’t be remedied across a day or two – which was a huge relief given the number of post-COVID renovation horror stories that have been surfacing to date. She was also responsive to our various requests/queries and we felt she really cared about the home we were building as much as we did. In summary – we were overall consistently impressed by her performance which is a difficult thing to say for someone you may generally be working with for over half a year; we would definitely recommend her to anyone considering doing ID, whether a light renovation or complete makeover.
Thanks Jordan for you and your team’s fantastic work on our house. It was a surprisingly smooth experience and we loved your design and color recommendations. We were also thankful for the professionalism and responsiveness of your service, actively following up with after sales service even after the end of the project. The value of a great ID to manage a Reno project can’t be overemphasized and we’re thankful we chose you. Cheers and you can count on us to recommend your service to our friends and family.
We began our renovation journey by meeting up with 7-8 IDs and Hee Ruey was among the 3 whom we shortlisted. We eventually chose her as she was in our view the best communicator who is fluently bilingual and expresses herself clearly (even over text!). She was not pushy and let us take the time we needed to decide. What we liked was the fact that she was attentive to our needs/preferences right from our very first meeting. Despite being one of the youngest IDs we’d encountered, she was knowledgeable and capable of balancing form and function in her ideas. She was also unassuming and made sure to check and revert on our queries. Prior to the start of the renovation, discussions with Hee Ruey were almost always smooth and pleasant. Her patience with us was commendable as she would always spend time providing us with detailed explanations and answers to our questions. Even when it came to points of contention (e.g., the location of aircon trunking/box-up, the number of lights and type of switches), discussions were always professional as Hee Ruey would voice her concerns without pressuring us to agree to her suggestions. We appreciated her opinions and willingness to accept our choices as it enabled us to make informed decisions without unnecessary stress or judgment. While the first couple of weeks were hectic and stressful, the rest of the renovation process was hassle-free and smooth sailing, much to Hee Ruey’s credit. Any minor hiccups were rectified quickly and our home was never in danger of becoming a nightmare to build. Hee Ruey was meticulous in her work and would painstakingly explore the pros and cons of each option with us just to make sure we carefully considered them. She was consistent from start to finish and there were no doubts that she would see the project through. Now that our home has been completed, we would like to thank Hee Ruey and her team of contractors for a job well done. Hee Ruey made a promise to help build our dream home and she has indeed delivered: our renovation chapter was as smooth as we could possibly have asked for. Her pleasant disposition and energy makes her a joy to work with, and we are confident that she will do her very best for all her future clients. She is highly recommended to all future homeowners and we look forward to working with her again for any other project.
A trusted designer. Cost and service also extremely good!
Private homeowners, corporate entities, senior living communities, and everything in between are among our clients looking to enhance their spaces and express their personality.