Effective date: 7 October 2026
Zenith Arc Pte Ltd (“we”, “us”, “our”) operates the website https://zenitharc.com.sg (the “Service”). This policy explains what personal data we collect, why, how we use it, and your rights under Singapore’s Personal Data Protection Act 2012 (PDPA).
When you submit an enquiry, request a quote, or contact us through the Service, we may collect:
We collect and use your personal data to:
We do not collect or use NRIC numbers for identity verification anywhere on this Service.
We use Google Analytics, Google Ads, Microsoft Clarity and the Meta (Facebook/Instagram) Pixel and Conversions API to measure how visitors use the Service and to run and measure advertising. Our cookie banner lets you decline marketing cookies, and you can change your choice at any time through the cookie settings link in the site footer. If you have not made a choice, the banner treats marketing cookies as allowed until you decline them. Declining stops the Meta Pixel on our pages. At present, Google Analytics, Google Ads and Microsoft Clarity load on our pages whichever choice you make.
Enquiries you send through our renovation cost calculator include advertising identifiers, such as Google or Meta click identifiers, only if you have not declined marketing cookies. If you have made no choice, they are included. If you decline, they are removed before your enquiry is passed on.
When you submit an enquiry, you consent to us using your details to respond to it: to contact you by phone, email or WhatsApp about the renovation you asked about, arrange a site survey and prepare a quotation. We do not use your enquiry details to send you separate promotional messages. When you submit an enquiry through our renovation cost calculator, and you have not declined marketing cookies, we also send Meta (Facebook/Instagram) a “lead” event so we can measure which of our ads lead to enquiries. The event includes your email address, mobile number and name in hashed (encoded) form, which Meta uses to match the event to a Meta account, together with a code identifying the enquiry and the estimated project value. If you have declined marketing cookies, this event is not sent. You may withdraw your consent at any time by emailing our Data Protection Officer (below). This will not affect anything we did before you withdrew it.
We share personal data with the service providers who help us run the Service and handle enquiries, including our website host; Zapier (workflow automation for lead handling); Google (Workspace email and spreadsheets for managing enquiries, Analytics and Ads); Microsoft (Clarity); and Meta Platforms (Pixel, Conversions API). These providers only receive what they need to perform their function.
We do not sell personal data.
To protect our enquiry forms from spam and abuse, our website checks each enquiry before passing it on to the tools we use to respond. To do this, it keeps short-lived technical records that it uses for no more than 24 hours: a pseudonymous code derived from your IP address, used to limit repeated submissions, and a code identifying the enquiry, used to prevent duplicates. These records do not include your name, contact details or message, and they are normally deleted within a further 2 hours by an automatic scheduled clean-up.
Our server also keeps a technical log of each submission’s outcome (for example, accepted or rejected) with the enquiry code. The log does not contain your name, contact details, message or IP address, but the enquiry code can be linked to your enquiry. These logs are stored on our web server with restricted access. There is no automatic deletion schedule. We review relay logs every month and delete entries that are no longer needed for enquiry-delivery checks or abuse and security investigations, unless they must be retained for legitimate legal or business purposes. We record why an entry is retained and review that decision again at the next monthly review. You can ask us to delete your data by contacting our Data Protection Officer at jordan@zenitharc.com.sg.
We keep enquiry and client data for as long as it is needed for the purpose it was collected for, such as responding to your enquiry and delivering a project you engage us for, and to meet legal and accounting requirements. Every 24 months we review enquiries that did not become projects and delete or anonymise data we no longer need. You can ask us to delete your data sooner at any time (see Your rights, below).
The short-lived records used to protect our enquiry forms are used for no more than 24 hours and are then deleted automatically, normally within a further 2 hours. Technical logs are kept as described in “How we protect our enquiry forms”.
Under the PDPA, you can ask us to:
To exercise any of these rights, contact our Data Protection Officer below.
Jordan
Email: jordan@zenitharc.com.sg
Before contacting you by SMS or voice call for marketing purposes, we check your number against Singapore’s Do Not Call (DNC) Registry, in line with the PDPA’s DNC provisions.
We may update this policy from time to time. The effective date at the top will always reflect the latest version.
Questions about this policy or your personal data:
Zenith Arc Pte Ltd
24 New Industrial Rd, #04-03 INSPACE, Singapore 536210
Email: jordan@zenitharc.com.sg
Phone: +65 9851 8810
